Date: February 25, 2016

Job Title: Regional Field Service Engineer
Reports To: Service Manager
Position is: Salaried

Pay Structure: Salary negotiable based upon experience.

Summary of Position:

Reporting to the Service Manager, the Regional Field Service Engineer (RFSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The RFSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. RFSEs enjoy the ability to work from home, be provided with a company car, iPhone, iPad, laptop and interoffice phone. The RFSE will also be required to travel within their region and North America to support customers using their technical expertise.

Essential Job Duties & Responsibilities:

  • Provide phone support to customers and assist in resolving equipment problems
  • Determine when a service visit is required
  • Coordinate with customers and schedule your own travel after being assigned a case
  • Perform quality tests, calibrations, preventive maintenance and repairs to the board level at customer locations
  • Install new equipment and train customers on use
  • Prepare parts, supplies and materials required for service calls
  • Maintain accurate and detailed service records, submit service reports for invoicing and tracking of service contract usage
  • Maintain records of expenditures and submit a monthly expense report for re-imbursement
  • Interact with customers and suppliers in a manner that promotes a positive image of yourself and the company
  • All other duties that are reasonably assigned by the employer

Required Education, Qualifications, Skills & Experience:

High school graduate, some college or other relevant education a plus. 2 years experience as a Field Service Technician, Maintenance Personnel in a Manufacturing Environment or experience in the Electronics/Electro-Mechanical repair field.

  • Valid driver’s license that meets K&R Technologies’ safety requirements
  • Passport or ability to obtain one.
  • Must pass a background check
  • Sufficient personal credit to support travel expenses up to $5000/month.
  • Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must
  • Ability to work reliably and independently
  • Possess basic computer skills
  • Familiarity with hydraulic, pneumatic, electrical systems

Working Conditions & Physical Requirements:

Typical working environments include air conditioned laboratories in hospitals, universities and government facilities. Occasional gowning and clean room practices required and are customer dependant.

  • Able to walk, sit, stand, kneel, squat, and bend frequently; position requires moderate physical activity
  • May be required to lift up to 50 pounds
  • Normal color vision
  • Must have the ability to use hands to manipulate, handle, feel and control items such as office equipment and hand tools.

Date: February 25, 2016

Job Title: Field Service Engineer
Reports To: Service Manager
Position is: Salaried

Pay Structure: Salary negotiable based upon experience.

Summary of Position:

Reporting to the Service Manager, the Field Service Engineer (FSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE will be required to travel within their region and North America to support customers using their technical expertise.

Essential Job Duties & Responsibilities:

  • Provide phone support to customers and assist in resolving equipment problems
  • Determine when a service visit is required
  • Coordinate with customers and schedule your own travel after being assigned a case
  • Perform quality tests, calibrations, preventive maintenance and repairs to the board level at customer locations
  • Install new equipment and train customers on use
  • Prepare parts, supplies and materials required for service calls
  • Maintain accurate and detailed service records, submit service reports for invoicing and tracking of service contract usage
  • Maintain records of expenditures and submit a monthly expense report for re-imbursement
  • Interact with customers and suppliers in a manner that promotes a positive image of yourself and the company
  • All other duties that are reasonably assigned by the employer

Required Education, Qualifications, Skills & Experience:

High school graduate, some college or other relevant education a plus. 2 years experience as a Field Service Technician, Maintenance Personnel in a Manufacturing Environment or experience in the Electronics/Electro-Mechanical repair field.

  • Valid driver’s license that meets K&R Technologies’ safety requirements
  • Passport or ability to obtain one.
  • Must pass a background check
  • Sufficient personal credit to support travel expenses up to $5000/month.
  • Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must
  • Ability to work reliably and independently
  • Possess basic computer skills
  • Familiarity with hydraulic, pneumatic, electrical systems

Working Conditions & Physical Requirements:

Typical working environments include air conditioned laboratories in hospitals, universities and government facilities. Occasional gowning and clean room practices required and are customer dependant.

  • Able to walk, sit, stand, kneel, squat, and bend frequently; position requires moderate physical activity
  • May be required to lift up to 50 pounds
  • Normal color vision
  • Must have the ability to use hands to manipulate, handle, feel and control items such as office equipment and hand tools.