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Job Title: Office Coordinator/Receptionist – Full Time (Temp to Perm)
Reports To: Jason Cadle, National Sales Manager
Position is: Non-Exempt/Hourly
Rate: Based on Experience

Summary of Position:

We are looking for an Office Coordinator/Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As an Office Coordinator/Receptionist, you will be the first point of contact for our company. Duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls on a multi-line phone system.

To be successful, you should have a pleasant personality, as this is also a customer service role requiring excellent communication and interpersonal skills. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking skills are essential for this position. Ultimately, duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Essential Job Duties & Responsibilities:

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls to the appropriate personnel or department
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk
  • Maintaining office supplies and keep inventory of stock
  • Data entry and special projects support for various team members and departments
  • Perform other clerical duties such as filing, photocopying, taking meeting minutes and faxing

Requirements:

  • Proven work experience as an Office Coordinator, Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines, scanners and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills and fluency in English is a must
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • Reliable with patience and professionalism

Required Education, Qualifications, Skills & Experience:

High school graduate or GED, some college or other relevant education/experience a plus. At least 1 year experience that is directly related to the job duties and responsibilities specified.

  • Must pass a background check
  • Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must.
  • Ability to generate professional emails and computerized record maintenance skills.
  • Ability to work reliably and independently
  • Proficiency with Microsoft Office Software
  • Ability to understand and follow directions

Working Conditions & Physical Requirements:

Work within a typical professional office environment with minimal exposure to excessive noises or adverse environmental issues. Position requires the ability to use office equipment and computers. Requires the ability to stand, walk and sit for 8 hours a day. Must have the ability to use hands to manipulate, handle, feel and control items, equipment and computers. Ability to walk, bend, kneel and reach with minimal lifting requirements. Ability to talk, hear and communicate with staff and customers over the phone. Have the faculty of sight to be able to read and interpret written documents.

Supervisory Responsibilities: None

Benefits: As a full-time permanent employee, we offer a comprehensive range of benefits including medical, dental, vision, life insurance, disability, 401(k), accrued vacation and sick leave, plus ten (10) paid holidays per year.



Job Title: Regional Field Service Engineer
Reports To: Service Manager
Position is: Salaried

Pay Structure: Salary negotiable based upon experience.

Summary of Position:

Reporting to the Service Manager, the Regional Field Service Engineer (RFSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The RFSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. RFSEs enjoy the ability to work from home, be provided with a company car, iPhone, iPad, laptop and interoffice phone. The RFSE will also be required to travel within their region and North America to support customers using their technical expertise.

Essential Job Duties & Responsibilities:

  • Provide phone support to customers and assist in resolving equipment problems
  • Determine when a service visit is required
  • Coordinate with customers and schedule your own travel after being assigned a case
  • Perform quality tests, calibrations, preventive maintenance and repairs to the board level at customer locations
  • Install new equipment and train customers on use
  • Prepare parts, supplies and materials required for service calls
  • Maintain accurate and detailed service records, submit service reports for invoicing and tracking of service contract usage
  • Maintain records of expenditures and submit a monthly expense report for re-imbursement
  • Interact with customers and suppliers in a manner that promotes a positive image of yourself and the company
  • All other duties that are reasonably assigned by the employer

Required Education, Qualifications, Skills & Experience:

High school graduate, some college or other relevant education a plus. 2 years experience as a Field Service Technician, Maintenance Personnel in a Manufacturing Environment or experience in the Electronics/Electro-Mechanical repair field.

  • Valid driver’s license that meets K&R Technologies’ safety requirements
  • Passport or ability to obtain one.
  • Must pass a background check
  • Sufficient personal credit to support travel expenses up to $5000/month.
  • Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must
  • Ability to work reliably and independently
  • Possess basic computer skills
  • Familiarity with hydraulic, pneumatic, electrical systems

Working Conditions & Physical Requirements:

Typical working environments include air conditioned laboratories in hospitals, universities and government facilities. Occasional gowning and clean room practices required and are customer dependant.

  • Able to walk, sit, stand, kneel, squat, and bend frequently; position requires moderate physical activity
  • May be required to lift up to 50 pounds
  • Normal color vision
  • Must have the ability to use hands to manipulate, handle, feel and control items such as office equipment and hand tools.

Job Title: Field Service Engineer
Reports To: Service Manager
Position is: Salaried

Pay Structure: Salary negotiable based upon experience.

Summary of Position:

Reporting to the Service Manager, the Field Service Engineer (FSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. The FSE will be required to travel within their region and North America to support customers using their technical expertise.

Essential Job Duties & Responsibilities:

  • Provide phone support to customers and assist in resolving equipment problems
  • Determine when a service visit is required
  • Coordinate with customers and schedule your own travel after being assigned a case
  • Perform quality tests, calibrations, preventive maintenance and repairs to the board level at customer locations
  • Install new equipment and train customers on use
  • Prepare parts, supplies and materials required for service calls
  • Maintain accurate and detailed service records, submit service reports for invoicing and tracking of service contract usage
  • Maintain records of expenditures and submit a monthly expense report for re-imbursement
  • Interact with customers and suppliers in a manner that promotes a positive image of yourself and the company
  • All other duties that are reasonably assigned by the employer

Required Education, Qualifications, Skills & Experience:

High school graduate, some college or other relevant education a plus. 2 years experience as a Field Service Technician, Maintenance Personnel in a Manufacturing Environment or experience in the Electronics/Electro-Mechanical repair field.

  • Valid driver’s license that meets K&R Technologies’ safety requirements
  • Passport or ability to obtain one.
  • Must pass a background check
  • Sufficient personal credit to support travel expenses up to $5000/month.
  • Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must
  • Ability to work reliably and independently
  • Possess basic computer skills
  • Familiarity with hydraulic, pneumatic, electrical systems

Working Conditions & Physical Requirements:

Typical working environments include air conditioned laboratories in hospitals, universities and government facilities. Occasional gowning and clean room practices required and are customer dependant.

  • Able to walk, sit, stand, kneel, squat, and bend frequently; position requires moderate physical activity
  • May be required to lift up to 50 pounds
  • Normal color vision
  • Must have the ability to use hands to manipulate, handle, feel and control items such as office equipment and hand tools.