Job Title: Regional Field Service Engineer
Reports To: Service Manager
Position is: Salaried

Pay Structure: Salary negotiable based upon experience.

Summary of Position:

Reporting to the Service Manager, the Regional Field Service Engineer (RFSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The RFSE has the opportunity to drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. RFSEs enjoy the ability to work from home, be provided with a company car, iPhone, iPad, laptop and interoffice phone. The RFSE will also be required to travel within their region and North America to support customers using their technical expertise.

Essential Job Duties & Responsibilities:

• Provide phone support to customers and assist in resolving equipment problems
• Determine when a service visit is required
• Coordinate with customers and schedule your own travel after being assigned a case
• Perform quality tests, calibrations, preventive maintenance and repairs to the board level at customer locations
• Install new equipment and train customers on use
• Prepare parts, supplies and materials required for service calls
• Maintain accurate and detailed service records, submit service reports for invoicing and tracking of service contract usage
• Maintain records of expenditures and submit a monthly expense report for re-imbursement
• Interact with customers and suppliers in a manner that promotes a positive image of yourself and the company
• All other duties that are reasonably assigned by the employer

Required Education, Qualifications, Skills & Experience:

High school graduate, some college or other relevant education a plus. 2 years experience as a Field Service Technician, Maintenance Personnel in a Manufacturing Environment or experience in the Electronics/Electro-Mechanical repair field.

• Valid driver’s license that meets K&R Technologies’ safety requirements
• Passport or ability to obtain one.
• Must pass a background check
• Sufficient personal credit to support travel expenses up to $5000/month.
• Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must
• Ability to work reliably and independently
• Possess basic computer skills
• Familiarity with hydraulic, pneumatic, electrical systems

Working Conditions & Physical Requirements:

Typical working environments include air conditioned laboratories in hospitals, universities and government facilities. Occasional gowning and clean room practices required and are customer dependant.

• Able to walk, sit, stand, kneel, squat, and bend frequently; position requires moderate physical activity
• May be required to lift up to 50 pounds
• Normal color vision
• Must have the ability to use hands to manipulate, handle, feel and control items such as office equipment and hand tools.

Job Title: Technical Director / Quality Systems Manager
Reports To: National Sales Manager
Position is: Full Time

Pay Structure: $60,000 to $80,000 base salary DOE plus commission

Summary of Position:

Reporting to Jason Cadle (National Sales Manager), the Technical Director / Quality Systems Manager is responsible for managing the ISO Quality System, Quality Control of Products manufactured by Microbiology International, maintenance and compliance of the Production facility. The Technical Director will also manage the maintenance and continued compliance of the Company to the ISO 9001:2015 accreditation requirements. Furthermore, the Technical Director will advise the Company CEO with regard to scientific programs being undertaken by the Company. This position is inclusive of problem solving and innovation to maintain the high quality of customer support and ongoing product innovation. The Technical Director will also be responsible for ongoing product development for existing markets and reaching into other fields of research.

Essential Job Duties & Responsibilities:

• Oversight and direct management of the ISO 9001:2015 Quality Management System
• Working closely with the Production Manager to maintain ISO 9001:2015 compliance for the Company’s manufacturing capability
• Liaise with senior management and sales personnel to ensure customer complaints are handled in a timely and appropriate manner
• Work as point of contact with ISO registrars and ISO consultants
• Develop systems and processes to enable the Company to manufacture novel and custom products for the microbiology and plant communities.

Required Education, Skills & Experience:

• A minimum of a Bachelors of Biological Sciences
• A minimum of 3 years’ experience in bulk production of sterile Microbiology broths, buffers and agar plates is required
• Experience in handling and maintaining stocks of quality control microorganisms (desirable but not essential)
• Experience in staff management
• Production planning and Quality Control experience required
• Experience in working in an ISO 9001:2015 compliant environment
• Must be organized with strong verbal, written communication, and analytical skills
• Must be self-motivated with a positive and professional attitude
• Proficient in all Microsoft Office applications.
• Quick learner, hard worker and the ability to work independently.
• Goal oriented with excellent multi-tasking skills and the ability to prioritize responsibilities

Working Conditions & Physical Requirements:

Work in a Microbiology Laboratory environment, this position requires the ability to use laboratory automation equipment and computers. Requires the ability to stand, walk and sit for 8 hours a day. Must have the ability to use hands to manipulate, handle, feel and control items, equipment and computers. Ability to walk, bend, kneel and reach with the ability to routinely lift boxes of20Kg.

Job Title: Production Laboratory Assistant-FT
Reports To: Production Manager
Position is: Full-Time

Salary Range:$15-$18/hr.

Summary of Position:

Reporting to the Production Manager, this Full-Time Production Laboratory Assistant position is responsible for supporting and working in a team environment in the Production facility. The Production Laboratory Assistant will be trained in certain aspects of the manufacturing process including:

• Assisting in the final stages of production such as drying, inspecting, bagging and labelling of filled agar plate packs.
• Assisting in the final stages of production of products containing broths and buffers such as checking for leaks, boxing, labelling and moving product from the processing area to the storage area or to the shipping department.
• Assisting in the manufacture of components using in the manufacture of MediaBox e.g. cap-connector assembly.
• Assist any duties assigned by the Production Manager with regard to maintenance of a clean working environment such as cleaning floors and other surfaces within the Production area as directed by the Production manager.

The Production facility is ISO 9001 certified and the Production Laboratory Assistant will be required to follow the requirements of the standard during the course of performing their job.

The Production Laboratory Assistant will be expected to be energetic, professional, self-motivated to ensure the Production Department delivers consistent, sterile, high quality products to fulfill sales orders and to ensure the Quality System is maintained and is driven to improve our ongoing service to our customers.

Essential Job Duties & Responsibilities:

• Fulfill the requirements of the Production schedule as directed by the Production Manager.
• Work within the framework of the Quality System to maintain and improve the Quality of Service we deliver to our customers
• Ensure that the Production facility is regularly cleaned and sanitized to avoid build-up of biofilm and niches for bacteria to proliferate.
• Use Windows based computer programs to generate reports and to communicate with the rest of the Company via e-mail.
• Maintain a professional attitude and wear appropriate clothing to enable the Assistant to perform the laboratory functions required in the Production facility.
• Attend internal meetings where deemed appropriate by the Production Manager.
• Maintain a professional relationship with other staff members, customers, industry contacts and vendors necessary in the best interest of the company and in conformity with objectives and policy
• Perform other related duties as required including the answering of incoming phone calls

Required Education, Qualifications, Skills & Experience:

The position does not require any formal degrees or diplomas, however, the applicant must be able to converse with other members of staff and be able to understand and demonstrate their ability to learn and complete relatively simple tasks as required by the Production Manager.

The position requires self-motivated individuals with a positive and professional attitude. The position requires a quick learner, hard worker with the ability to work independently. Goal oriented with excellent multi-tasking skills and the ability to prioritize responsibilities.

Working Conditions & Physical Requirements:

Work within an automated laboratory environment, with minimal exposure to excessive noises or adverse environmental issues. Position requires the ability to use office equipment and computers. Requires the ability to stand, walk and sit for 8 hours a day. Must have the ability to use hands to manipulate, handle, feel and control items, equipment and computers. Ability to walk, bend, kneel and reach with minimal lifting requirements. Ability to talk, hear and communicate with staff and customers over the telephone. Ability to see and be able to read, write and interpret written documents.

Supervisory Responsibilities:

None

Job Title: Technical Sales Representative
Reports To: National Sales Manager
Position is: Salary Plus Commission

Pay Structure:Base Salary: $45K-$75K (depending on degree type) plus monthly commissions on percentage of gross sales. Commissions are uncapped. Company offers car allowance, 401k, and benefits. Realistic first year income 100K+.

Summary of Position:

Reporting to the National Sales Manager, this Technical Sales Representative is an in-house and field based position.  Remote representatives will work from their established home office.  The current position opening will require locating to CA with driving accessibility to the Bay Area the most advantageous.  Territory will include CA, OR, AZ, AK, HI, WY, WA, ID, UT, NV, NM, MT, and the Canadian Provinces of BC, AB, and SK.  This position is responsible for selling a range of microbiology and cell culture related consumables and instrumentation to industries including; food, pharmaceutical, universities, government and contract laboratories.  This energetic, professional Technical Sales Representative will work to ensure sales growth consistent with the business plan, follow-up on leads, initiate cold calls to prospective customers, generate sales of new products while maintaining current deals, perform pre-sales activities including quotes, supplying sales material, demonstrations and closing sales transactions while developing strong relationships with customers.  Technical Representatives will also be responsible for instrument installations and routine service visits within the territory. 

Extensive sales and equipment training will occur at our home office in Frederick, MD. Training period will be approximately 3 months.

Essential Job Duties & Responsibilities:

• Technical sales of the Microbiology International and HypOxygen product lines including processing sales leads, customer follow-ups on product requests, generating quotes, performing cold calls and maintenance of the CRM database
• Drive sales growth of instrumentation and consumable products
• Communicate with prospective & existing customers on all products and services offered, emphasizing product features and benefits to produce increased sales
• Maintain qualified leads and forward consumable opportunities to inside sales
• Submit and follow-up on monthly advertisements and maintain sales campaigns
• Provide customers detailed marketing material related to product requests
• Capturing of accurate and complete information to maintain, enter and update sales & lead information in the Maximizer CRM (customer relationship management) database system
• Initiate prompt email follow-ups from trade shows leads
• Understand the needs and expectations of the customers, present key features and advantages of the company products, provide relevant solutions or alternatives in their preferred choice of products to secure new business
• Communicate the methods of using our products and resolve customer inquiries
• Analyze the choices and financial capacities of every customer and suggest suitable products
• Close sales deals and achieve customer satisfaction to retain customer for future purchases
• Attend sales meetings concerning sales targets, forecasts and marketing campaigns
• Scheduling in-house and customer site demos, must be able to move and transport demonstration equipment (up to 50lbs)
• Perform installation and training on sold instrumentation which may require assembly
• Trade show attendance within territory and national meetings
• Maintain outstanding professional relationships with other staff members, customers, industry contacts and vendors necessary in the best interest of the company and in conformity with objectives and policy
• Perform routine service visits and assist service department with trouble-shooting of customer issues

Required Education, Qualifications, Skills & Experience:

• BS in Biology, Microbiology or other life science discipline
• 2 years previous sales experience
• Strong interpersonal and phone skills
• Be organized with strong verbal & written communication and analytical skills
• Must be self-motivated with a positive and professional attitude
• Proficient in all Microsoft Office applications
• Quick learner, hard worker and the ability to work independently
• Goal oriented with excellent multi-tasking skills and the ability to prioritize responsibilities
• Ability to travel when necessary (travel can be up to 50%)
• Valid driver’s license and a clean driving record is required throughout your employment

Working Conditions & Physical Requirements:

Work within a typical professional office environment or out of home office. Position requires the ability to use office equipment and computers. Requires the ability to stand, walk and sit for 8 hours a day. Must have the ability to use hands to manipulate, handle, feel and control items, equipment and computers. Ability to walk, bend, kneel and reach with minimal lifting requirements. Ability to talk, hear and communicate with staff and customers over the telephone. Ability to see and be able to read, write and interpret written documents.

Supervisory Responsibilities:

None