As part of our commitment to provide the highest quality instrumentation and service to our clients, Microbiology International is pleased to offer several service contracts and maintenance plans to assure proper instrument function for many years to come. We always strive to resolve your service issues as quickly as possible; the response time indicated below is our commitment for response within the stated timeframe. Please contact your sales representative if you need additional information or assistance in choosing a plan. See “Terms and Conditions” for more details.

  • Preventive Maintenance Service
  • Preventive Maintenance contracts are available only for instruments under continuous contract – either warranty or service contract. If unit is out of warranty and not currently under service contract, minimum level of coverage offered is “Bronze” service contract
  • One on-site preventive maintenance visit
  • includes parts/labor for preventive maintenance procedure
  • includes travel and software upgrades
  • 10% off repair parts
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  • Bronze Contract
  • One on-site preventive maintenance visit
  • includes parts/labor for preventive maintenance procedure
  • includes travel and software upgrades
  • 20% off repair parts
  • One on-site repair visit (travel and labor included)
  • Parts will be billed separately
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  • Silver Contract
  • One on-site preventive maintenance visit
  • includes parts/labor for preventive maintenance procedure
  • includes travel and software upgrades
  • 25% off repair parts
  • Two on-site repairs: Service initiated within 5 business days of request (if part is necessary, contingent upon part availability & shipping time)
  • Parts will be billed separately
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  • Gold Contract
  • One on-site preventive maintenance visit
  • includes parts/labor for preventive maintenance procedure
  • includes travel and software upgrades
  • 30% off repair parts
  • Three on-site repairs: Service initiated within 5 business days of request (if part is necessary, contingent upon part availability & shipping time)
  • Parts will be billed separately
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